Customer Experience Touchpoints Group

Customer Experience Touchpoints Group is rated 3 out of 5 in the category management consulting. Read and write reviews about Customer Experience Touchpoints Group. CX Touchpoints Group is a leading Customer Experience organization in Africa. We provide organizations with the tools they need to develop and implement unique customer experience strategies for transforming in-store experiences and online engagement. We help organizations to develop customer-centric cultures, build proactive and customer-focused teams, develop processes and systems that focus on creating winning experiences and capturing the voice of the customer. We provide tools needed to measure customer experience at every stage of the customer life-cycle and enable our customers and partners to maintain a consistent level of service quality that permits them to boost sales and reinforce customer lifetime value. Our focus areas include customer experience consultancy, CRM deployment, customer experience research, online customer engagement management, customer service conferences, and events and lastly customer service training and certification.